undefined
Legal Terms & Conditions

Terms &
Agreement

Last Updated: July 14, 2025
Effective: Immediately

By booking or receiving any service from PackEmStackEm, you agree to these terms governing all residential, commercial, corporate, and voucher-based packing services in the $23.3 billion U.S. moving sector.

Service Terms

Clear terms that protect both you and PackEmStackEm, ensuring professional service delivery across all offerings.

1. Service Scope

What PackEmStackEm provides and our service boundaries

βœ… Our Professional Services Include:

  • Packing personal, residential, or office belongings up to 30 lbs per item
  • Providing all materials: boxes, tape, wrap, and labels
  • Digital checklist guidance and service verification
  • Final walkthrough and client confirmation

❌ We Do NOT Provide:

  • Moving, transporting, loading, or unloading services
  • Furniture moving or heavy item relocation
  • Storage or warehouse services
  • Cleaning or property maintenance services

Industry Context: This focused scope helps reduce common moving regrets reported by 70% of relocators, specializing in preparation amid shorter average move distances of 32 miles.

2. Items We Pack

Comprehensive coverage with clear safety limitations

Items We Pack (Under 30 lbs)

Home Items
  • β€’ Kitchenware & dishes
  • β€’ Clothing & linens
  • β€’ Books & media
  • β€’ Decor & artwork
Electronics & Office
  • β€’ Computers & devices
  • β€’ Office supplies
  • β€’ Small appliances
  • β€’ Tools & equipment

Items We Cannot Pack

  • Hazardous materials (chemicals, paint, batteries)
  • Firearms, ammunition, or weapons
  • Food, perishables, or plants
  • Items over 30 lbs or oversized furniture
  • Valuables over $1,000 (unless pre-declared)

3. Liability & Insurance

Comprehensive coverage with clear boundaries

We Are Liable For

  • Damages to items we directly pack and seal
  • Professional service completion as outlined
  • Material quality and proper packing techniques

We Are NOT Liable For

  • Damage during client transport or third-party movers
  • Items not packed by our team
  • Pre-existing damage not documented

πŸ“‹ Important Claim Requirements

⏰ Claim Window: 48 hours from service completion

πŸ’° High-Value Items: Must be declared pre-service (>$1,000)

4. Cancellations & Scheduling

Clear policies for changes and cancellations

48-Hour Notice

All cancellations or reschedules must be submitted at least 48 hours in advance

Late Cancellation Fee

Cancellations within 48 hours may incur a $50 fee

No-Show Policy

No-shows or failure to provide access result in full-service charge

5. Payment Terms

Flexible payment options with clear requirements

Standard Payment

  • Payment in full prior to scheduling
  • Credit cards, debit cards, and digital payments accepted
  • Secure payment processing with receipt confirmation

Special Arrangements

  • Split payments for roommate services
  • Corporate, real estate, or voucher payments
  • Refunds for unused vouchers within 14 days

6. Digital Checklist Requirements

Mandatory pre-service preparation for optimal results

πŸ“‹ Required: Digital Packing Checklist

Clients must complete our digital checklist prior to service appointment

Service Preparation
  • β€’ Crew preparation and supply matching
  • β€’ Room-by-room service clarity
  • β€’ Timeline and logistics coordination
Quality Assurance
  • β€’ Damage liability coverage documentation
  • β€’ Client expectations and instructions
  • β€’ Service completion verification

Important: Failure to complete the digital checklist may result in service delays or partial completion

7. Business Partnership Terms

Specialized agreements for corporate and real estate partners

🀝 Partner Agreement Framework

Built-In Lease, corporate, and real estate partnerships governed by signed Partner Agreements

Financial Terms
  • β€’ Revenue sharing agreements
  • β€’ Billing integration systems
  • β€’ Volume-based pricing structures
Operational Terms
  • β€’ Service volume minimums
  • β€’ Digital portal access
  • β€’ Reporting and analytics

Note: Partner-specific terms supersede general client terms and are shared during onboarding

8. Privacy & Confidentiality

Your data is protected with industry-leading security standards

πŸ”’ Data Protection Promise

All customer data, checklists, and service notes are handled with care and stored securely. We do not share or sell personal data.

Security Measures
  • β€’ Encrypted data storage and transmission
  • β€’ Secure access controls and authentication
  • β€’ Regular security audits and updates
Compliance Standards
  • β€’ GDPR and CCPA compliant practices
  • β€’ Professional confidentiality protocols
  • β€’ Industry-standard privacy policies

Questions About These Terms?

Our team is ready to help clarify any questions about our terms and services. We're committed to transparency and clear communication.

Call Us

(888) 555-PACK

Available 7 days a week for immediate assistance

Email Us

support@packemstackem.com

For detailed questions about terms and policies

Agreement Summary

By using PackEmStackEm services, you agree to these terms and acknowledge our commitment to professional, insured packing services with transparent policies.

Professional Service

Specialized packing only - no moving or transport

Fully Insured

Coverage for items we pack and seal

Digital Process

Required checklist ensures quality service

Transparent Pricing

Clear costs with no hidden fees

Effective Date: July 14, 2025
Last Updated: July 14, 2025