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Privacy & Data Protection

Privacy
Policy

Last Updated: July 14, 2025
Effective: Immediately

At PackEmStackEm, your privacy is our priority. This policy outlines how we collect, use, share, and protect your information with industry-leading security standards and full compliance with privacy regulations.

1. Information We Collect

Transparent data collection practices for service delivery and improvement

Personal Information

Information you provide directly to us:

  • β€’ Name, phone number, email address
  • β€’ Home or business address
  • β€’ Payment and billing information
  • β€’ Service preferences and booking details
  • β€’ Packing checklist responses

Technical Information

Automatically collected when you visit our site:

  • β€’ Device, browser, and operating system
  • β€’ IP address and geographic location
  • β€’ Website usage behavior
  • β€’ Session cookies and tracking data

Business Partner Data

For corporate and real estate partnerships:

  • β€’ Company name and team information
  • β€’ Job titles and partnership requests
  • β€’ Tenant and resident data
  • β€’ Corporate billing information

Industry Context: In 2025, data breaches in service industries have risen 85% due to human error. We collect minimal necessary data and implement robust protection measures to address these growing privacy concerns.

2. How We Use Your Information

Purpose-driven data usage for service excellence and customer satisfaction

Service Delivery

  • Schedule and deliver packing services
  • Contact you with service updates
  • Send confirmations and reminders
  • Process payments and invoices

Business Operations

  • Respond to inquiries and support requests
  • Analyze and improve our services
  • Manage business partnerships
  • Send promotional offers (opt-out available)

CCPA/GDPR Compliance: Data usage supports efficient operations while complying with transparency requirements. AI-driven personalization helps streamline relocations within regulatory frameworks.

3. How We Protect Your Data

Industry-leading security measures to safeguard your information

πŸ”’ Comprehensive Security Framework

Advanced encryption, secure cloud servers, and strict access controls protect your data from unauthorized access

Technical Safeguards
  • β€’ AES-256 encryption for data storage
  • β€’ Secure cloud server infrastructure
  • β€’ PCI-compliant payment processing
  • β€’ Regular security audits and updates
Access Controls
  • β€’ Limited staff access to customer data
  • β€’ Role-based permission systems
  • β€’ Secure authentication protocols
  • β€’ Employee confidentiality agreements

Financial Protection: We do not store credit card numbers. All payments are processed via PCI-compliant providers, aligning with SEC Rule 17a-4 and financial data protection standards.

4. What We Don't Do

Clear commitments to protect your privacy and personal information

No Data Sales

We do not sell or rent your personal information to third parties

No Payment Storage

We do not store payment details on our servers

No Ad Sharing

We do not share your information with third-party advertisers

Consumer Protection: These commitments reflect best practices amid growing consumer demands, where 2025 state privacy laws expand rights and require businesses to avoid data monetization without consent.

5. Sharing Information with Trusted Partners

Limited, secure data sharing only as necessary for service delivery

🀝 Trusted Partner Network

We share information only when necessary for service delivery, with strict confidentiality requirements

Service Partners
  • β€’ Payment processors for secure transactions
  • β€’ Scheduling software for appointment management
  • β€’ Communication tools for confirmations
  • β€’ Verified packing crews for service preparation
Business Partners
  • β€’ Property managers (Built-In Lease tenants only)
  • β€’ Real estate agents for client coordination
  • β€’ Corporate partners for employee services
  • β€’ Voucher program administrators

CCPA Compliance: All partners are required to uphold strict confidentiality and security standards, including contractual restrictions that prohibit retaining or using data beyond the agreed purpose.

6. Data Retention

Clear timelines for data storage and deletion policies

Retention Period

24

Months Maximum

We retain service records, checklists, and invoices for up to 24 months to improve services and support returning customers

Purpose & Compliance

  • Service improvement and quality assurance
  • Reference for repeat customers
  • Insurance and regulatory compliance
  • Audit requirements (up to 7 years when applicable)

Request Data Deletion

You may request deletion of your data at any time by contacting us at:

privacy@packemstackem.com

7. Marketing Communications

Opt-in marketing with easy unsubscribe options

What We Send

  • Service updates and improvements
  • Promotional offers and discounts
  • Seasonal packing tips and guides
  • Partnership announcements

Your Control

  • Opt-in only - you choose to receive marketing
  • Easy unsubscribe links in every email
  • Text opt-out via reply "STOP"
  • Preference management options

GDPR/CCPA Compliance: All marketing communications fulfill opt-out mandates with 45-day response timelines for CCPA and one-month for GDPR deletion requests.

8. Your Privacy Rights

You have full control over your personal data with comprehensive rights under CCPA, GDPR, and other privacy regulations.

View Your Data

Request access to all personal data we have about you

Update Information

Correct or update any inaccurate personal data

Delete Your Data

Request complete deletion of your account and data

Opt-Out Marketing

Remove yourself from all marketing communications

Exercise Your Rights

Email all privacy requests to:

privacy@packemstackem.com

Response timelines: 45 days for CCPA requests, 30 days for GDPR requests

Policy Updates

We may update this policy to reflect regulatory changes or service improvements. Updates will be posted here with the "Last Updated" date.

Material Changes: We'll notify you of significant updates as required by evolving 2025 state privacy laws.

Contact Us

For questions about this policy or to submit privacy requests:

Last Updated: July 14, 2025
Effective: Immediately