To provide the safest, most efficient, and consistent packing experience possible, we kindly ask all clients to review and adhere to the following service policies and guidelines.
These rules help us protect your belongings, your space, and our team—aligning with 2025 industry standards where professional packing services emphasize safety to reduce worker injuries and prevent damages from improper handling.
Over 185,000 moving injuries reported in 2022. Our policies prevent accidents and protect both team and belongings.
Professional guidelines that prevent damages contributing to 1 in 3 relocation claims from improper handling.
For safety, liability, and professional standards, certain items are excluded from our packing services. These restrictions protect both our team and your belongings.
We do not pack or lift anything over 50 pounds for safety and liability reasons. This follows standard moving industry recommendations, where most companies limit boxes to 50–60 pounds to prevent injuries.
Industry Data: 779 worker deaths from contact with objects and equipment in 2023. Weight limits prevent overloaded containers and injuries.
This includes (but is not limited to) jewelry, cash, collectibles, fine art, rare or irreplaceable heirlooms, expensive electronics, and fragile glass items of significant value.
Jewelry & Cash
Fine Art
Collectibles
Expensive Electronics
Professional Standard: Excluding high-value items is common to comply with liability protections under federal laws for interstate movers.
We do not pack hazardous materials, weapons, flammables, or perishable food. This policy addresses safety concerns, as hazardous material transportation incidents have risen significantly.
Flammables
Chemicals
Perishables
Weapons
Safety Data: Over 136,000 hazardous material incidents reported in the past decade, with spills occurring in about 30% of fatal crashes.
A person 18 years or older must be on-site during the entire duration of your PackEmStackEm service.
Our team cannot enter or begin work in a space without a designated adult present. This ensures direct oversight for safety and efficiency.
Adult presence allows for immediate problem-solving and compliance with regulations, preventing unauthorized access or miscommunications.
Industry Standard: This requirement is standard practice in the moving industry where presence ensures safety compliance and prevents operational issues.
Cancellations must be made at least 48 hours prior to your scheduled service time.
Changes within 48 hours may result in a cancellation fee. This policy mirrors common industry standards for operational efficiency.
Contact Us: Call (888) 555-PACK or email support@packemstackem.com to reschedule.
Many packing and moving companies impose fees ranging from $50–$500 for cancellations within 48–72 hours to cover scheduling and preparation costs.
Efficiency: Ensures operational efficiency in a sector facing labor constraints.
PackEmStackEm does not offer cleaning services. Your home or office must be reasonably clean and organized prior to our arrival. All items should be accessible—closets, drawers, and under beds should be cleared for packing.
Safety Focus: This condition promotes safe and efficient workflows, reducing risks of accidents or delays in environments that could lead to the 184,470 worker injury cases among transportation workers.
We do not offer moving, loading, unloading, or transportation services. Our team provides packing services only—no lifting or carrying of furniture, heavy appliances, or boxes in and out of your home.
Specialization Focus: This focus on packing alone helps avoid liabilities from transportation-related incidents, such as the 155% increase in hazardous material truck accidents over the last decade.
Quick reference guide for our professional packing service policies and what to expect during your scheduled appointment.
Room-by-room expertise for kitchen, bedroom, bathroom, dining, and living spaces
High-quality boxes, bubble wrap, tape, and protective materials included
Clear identification for easy unpacking and immediate access to essentials
Customized approach based on your specific needs and preferences
No moving, loading, unloading, or transportation services—packing only
Valuables, collectibles, fine art, and expensive electronics excluded
Space must be reasonably clean and organized before our arrival
18+ supervision required during entire service duration
Professional Promise: These policies ensure we can provide the safest, most efficient packing service while protecting your belongings, our team, and maintaining our professional standards.
We're here to help clarify any policies or answer questions about your upcoming packing service. Contact us before your scheduled appointment.
(888) 555-7225
Available for policy clarification, cancellations, and rescheduling
Questions about policies, service details, or special requirements
48-hour notice required for cancellations or rescheduling
Clarification on what we pack, restrictions, or special requests
Guidance on preparing your space before our team arrives
Thank you for choosing PackEmStackEm—we're ready to pack you right!
Professional packing services with room-by-room expertise, safety standards, and customer satisfaction guarantee.